Shipping & Delivery policy

WHEN WILL MY ORDER BE SHIPPED

After your card has been charged, we will begin the delivery process There are several payment options available on our site. We accept Visa®, MasterCard, American Express and PayPal. Regarding payment with credit cards Adyen manages all of our banking transactions and you can read more about their billing system - www.adyen.com

 

ORDER CONFIRMATION

Once we have received your order we will send a confirmation to the email address that you entered when your order was placed. It is therefore important that you enter your correct e-mail address when placing an order. The order confirmation (receipt) also serves as your proof of purchase. Save this email in order to facilitate any contact with customer service. If you didn’t get an order confirmation, please contact our customer service at: support@richmondfinch.com

 

CANCELLATIONS/CHANGES

Only orders that have not yet been dispatched can be cancelled. Cancellation is not valid until the customer has confirmed R&F/RS by email and has received a confirmation email. If the order has already been dispatched it cannot be cancelled. In cases where the order has been dispatched, the customer is required to receive the order and process it as a return.

 

HOW LONG IS YOUR DELIVERY TIME?

For free shipping, orders in EU are sent from Sweden by Postnord standard mail. Delivery time in Sweden is 1-3 days. The estimated time of delivery to Europe is 5-12 business days. Express courier service is 1-4 business days. Asian orders are sent from Hong Kong/Shanghai. US/Canadian orders are sent from USA. These timelines are best estimates and may vary depending on circumstances beyond our control. If your order has not arrived within the stated delivery time, please contact our customer service.

 

WHAT ABOUT CUSTOMS?

For customers living in EU-countries; No, you don’t have to pay import or customs fees. For customers living in a non-EU country; Yes, you may be charged import or customs fees, depending on the laws of the particular country. Any customs or import duties are charged once the package reaches the destination country. Additional charges for customs clearance would have to be borne by the recipient; we have no control over these charges and cannot predict what they might be. Since customs policies vary widely from country to country, it is recommended that you investigate the relevant local laws in your country.

 

 

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